By John H. Clarke, Janet E Newman, Nick Smith, Elizabeth Vidler, Louise Westmarland
Political, renowned and educational debates have swirled round the concept of citizen as a shopper of public companies, with public carrier reform more and more geared in the direction of a client society. This leading edge publication attracts on unique learn with these humans within the front-line of the reforms -staff, managers and clients of public companies - to discover their responses to this flip to consumerism. targeting overall healthiness, policing and social care, it vividly brings to existence the contentious and stricken relationships among executive, providers and clients. developing Citizen shoppers explores quite a number theoretical, political, coverage and perform concerns that come up within the shift in the direction of consumerism.It attracts on contemporary controversies approximately selection in public companies to carry them according to the reviews and expectancies of a shopper society. It bargains a clean and difficult use of renowned understandings of the relationships among humans and providers to argue for a version of publicness in accordance with interdependence, admire and partnership instead of selection.
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Extra resources for Creating Citizen-Consumers: Changing Publics and Changing Public Services
Elsewhere, a commitment to ‘market stimulation’ involved spending public money on creating markets of competing providers (for example, in the field of domiciliary and residential care following the 1990 National Health Service and Community Care Act). Competition between providers (whether in an ‘internal’ or an ‘open’ market) was expected to drive down costs, improve efficiency and deliver better results to the users or consumers of services (Cutler and Waine, 1997: Chapter 3). The development of the citizen-consumer was to take a further turn in the post-Thatcherite landscape of British politics.
In doing so, governmental discourses may also transform – or even residualise – the politics that shaped their development (on such ‘transformism’, see Steinberg and Johnson, 2004a and Hall, 2003). In what follows we begin by tracing some of the precursors to New Labour’s ‘citizenconsumers’ in the Conservative governments of the 1980s and 1990s. We then turn to a more detailed examination of the place and significance of the citizen-consumer in New Labour’s approach to modernising and reforming public services.
As will become clear, choice here meant the public making choices in the context of the public services they consume. This is different from an older (New Liberal and social democratic) view of the role of public services being to enable citizens to make choices in their lives by providing the services and resources needed to create the conditions of, and capacities for, choice making. Choice could mean a rather inchoate variety of things in the context of public services – choice of school, choice of curriculum in the school, choice of university, course of study, level of fees, etc.
Creating Citizen-Consumers: Changing Publics and Changing Public Services by John H. Clarke, Janet E Newman, Nick Smith, Elizabeth Vidler, Louise Westmarland